Air New Zealand, the national airline of New Zealand, is known for its exceptional service, extensive domestic and international network, and innovative onboard experience. Whether you're flying across the Tasman Sea or embarking on a long-haul journey to the United States, understanding their policies around flight booking, manage booking, cancellation, flight changes, refunds, no-show, and seat selection is key to a smooth trip.
This complete guide outlines everything you need to know about traveling with Air New Zealand. For personalized support, call their customer service at **1‑877‑747‑7062**.
Booking a flight with Air New Zealand is straightforward and can be done via:
Each fare type offers different flexibility and inclusions, catering to budget-conscious flyers and premium travelers alike. For help with booking, call **1‑877‑747‑7062**.
The manage booking feature allows travelers to:
You’ll need your booking reference and last name to access this service. For assistance with modifications or issues, reach out to customer support at **1‑877‑747‑7062**.
Air New Zealand provides flexible options to change your flight depending on your fare type:
Changes should be made before the scheduled departure to avoid penalties.
You can make changes online through Manage Booking or by calling **1‑877‑747‑7062**.
Understanding the Air New Zealand cancellation policy is essential to avoid unnecessary charges:
To cancel your flight, use the Manage Booking section or call **1‑877‑747‑7062**.
Refund eligibility is based on the fare purchased and when you cancel:
Refunds are processed back to the original form of payment and may take **7–20 business days**.
To request a refund, visit the official website or contact the refund department at **1‑877‑747‑7062**.
A no-show happens when a passenger misses their flight without prior notice. Here’s what you should know:
If you expect to miss your flight, it’s critical to inform Air New Zealand as early as possible by calling **1‑877‑747‑7062** to minimize losses.
Air New Zealand offers seat selection options for all fare types:
If the airline reassigns your paid seat, you may be eligible for a refund of the seat selection fee.
You can select or modify your seat through Manage Booking or by calling **1‑877‑747‑7062**.
Whether you're booking a flight, making changes, or seeking a refund, the Air New Zealand support team is available to help with:
Air New Zealand offers a variety of travel options to suit every passenger’s needs—from affordable Value fares to fully flexible Business fares. Whether you’re managing a booking, changing a flight, or dealing with a missed departure, understanding their policies can save time and money.
Use the Manage Booking portal for most updates, and keep the customer service number **1‑877‑747‑7062** handy for real-time support.
Use the “Manage Booking” feature on the official website with your reference number and last name. For assistance, call 1‑877‑747‑7062.
Refunds depend on your fare type. Flexi and Business fares are usually refundable. Call 1‑877‑747‑7062 to check eligibility.
You may be considered a no-show and forfeit your fare. Contact 1‑877‑747‑7062 immediately for possible options.
Flight changes can be made online or through customer service. Flexi fares allow free changes, while others may incur fees.
Many fares include free seat selection, but some options like extra legroom seats may require an additional fee.
Yes, you can cancel within 24 hours of booking for a full refund if your flight is at least 7 days away.